SHIPPING POLICY

At Mars Hardware Wallet, we aim to provide a reliable and straightforward delivery experience.

ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Once your order has been shipped, tracking information will be provided by email when available.

DELIVERY TIME

Estimated delivery time:

5–10 business days

Delivery times may vary depending on the destination, carrier, customs clearance, holidays, weather, or other circumstances outside our control.

TRACKING

Once your order has shipped, you will receive tracking information when available.

Please allow some time for tracking information to become active after the carrier receives the package.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

DAMAGED OR LOST PACKAGES

If your package arrives damaged, appears to be lost, or has been significantly delayed, please contact us:

Email:
support@marshardwarewallet.com

CUSTOMS & IMPORT FEES

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any applicable customs duties or import taxes are the responsibility of the customer unless otherwise stated at checkout.