PRIVACY POLICY
Last Updated: September 2026
Mars Hardware Wallet respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.
Mars Hardware Wallet is operated by Mars Cloud LIMITED.
1. INFORMATION WE COLLECT
Depending on how you use our website, we may collect information such as:
• Name
• Email address
• Phone number
• Shipping and billing address
• Order information
• Customer service communications
• Website usage information
• Device and browser information
• IP address and technical information where applicable
Payment and transaction information may be processed directly by our third-party payment providers.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
• Process and fulfill orders
• Deliver products
• Provide order, shipping, and tracking updates
• Provide customer support
• Process returns, refunds, and warranty requests
• Improve our website, products, and services
• Prevent fraud and unauthorized activity
• Maintain website security
• Communicate with customers
• Comply with applicable legal and regulatory requirements
3. PAYMENT INFORMATION
Payments are processed through third-party payment providers.
These providers may collect and process payment-related information according to their own privacy policies and applicable laws.
Mars Hardware Wallet does not require access to your cryptocurrency private keys, wallet PIN, password, or recovery phrase in order to process an order, payment, return, refund, warranty request, or customer support request.
4. WALLET SECURITY INFORMATION
Mars Hardware Wallet does not intentionally collect or store customers’ cryptocurrency private keys, recovery phrases, wallet PINs, or passwords.
Never submit your recovery phrase, private keys, PIN, password, or other confidential wallet credentials through our website, email, or customer support channels.
5. COOKIES
Our website may use cookies and similar technologies to:
• Operate essential website functions
• Remember preferences
• Maintain shopping cart and account functionality
• Understand website traffic
• Improve website performance
• Support analytics
• Support marketing activities where permitted
You may be able to manage cookie preferences through your browser settings or available website cookie-consent tools.
For more information, please refer to our Cookie Policy where available.
6. THIRD-PARTY SERVICES
We may use third-party service providers for services such as:
• Payment processing
• Shipping and delivery
• Website hosting
• Analytics
• Marketing
• Customer support
• Fraud prevention
• Website functionality
These providers may process personal information as necessary to provide their services and according to their own privacy policies and applicable laws.
7. DATA SECURITY
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no internet-based service or security system can be guaranteed to be completely secure.
8. DATA RETENTION
We may retain personal information for as long as reasonably necessary to:
• Process and maintain customer orders
• Provide customer support
• Meet accounting and record-keeping requirements
• Resolve disputes
• Prevent fraud
• Comply with legal and regulatory obligations
Retention periods may vary depending on the type of information and applicable requirements.
9. YOUR RIGHTS
Depending on your location and applicable law, you may have certain rights regarding your personal information, including rights to:
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
These rights may be subject to exceptions or limitations under applicable law.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any updated version will be posted on this website with a revised “Last Updated” date.
11. CONTACT US
For privacy-related questions or requests, please contact:
support@marshardwarewallet.com
Mars Hardware Wallet
Operated by Mars Cloud LIMITED