SHIPPING POLICY
Last Updated: September 2026
At Mars Hardware Wallet, we aim to provide a reliable and straightforward delivery experience.
ORDER PROCESSING
Orders are processed after payment has been successfully confirmed.
Please allow reasonable processing time before your order is handed over to the shipping carrier.
Once your order has been shipped, tracking information will be provided by email when available.
DELIVERY TIME
Estimated delivery time:
5–10 business days
Delivery times may vary depending on the destination, carrier, customs clearance, holidays, weather, or other circumstances outside our control.
The estimated delivery period does not constitute a guaranteed delivery date.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Mars Hardware Wallet is not responsible for delays, additional costs, or failed delivery caused by an incorrect, incomplete, or outdated shipping address provided by the customer.
If you need to change your shipping address after placing an order, please contact us as soon as possible.
We cannot guarantee that address changes can be made after an order has entered processing or shipment.
TRACKING
Once your order has shipped, you will receive tracking information when available.
Please allow some time for tracking information to become active after the carrier receives the package.
DAMAGED, DELAYED OR LOST PACKAGES
If your package arrives damaged, appears to be lost, or has been significantly delayed, please contact us as soon as possible.
Email:
support@marshardwarewallet.com
Where appropriate, we may request your order number, tracking information, and photographs of the package or product.
CUSTOMS & IMPORT FEES
For international orders, customs duties, taxes, brokerage fees, or other import charges may apply depending on the destination country.
Any applicable customs duties or import taxes are the responsibility of the customer unless otherwise stated at checkout.
Mars Hardware Wallet is not responsible for delays caused by customs authorities or for customs charges imposed by the destination country.
SHIPPING RESTRICTIONS
Certain products may be subject to shipping, import, export, regulatory, or destination-specific restrictions.
Customers are responsible for ensuring that products purchased from our website can legally be imported and used in their destination.
CONTACT
For shipping questions, please contact:
support@marshardwarewallet.com