Anti-Phishing & Security Policy

Our Commitment to Customer Security

Mars Hardware Wallet (marshardwarewallet.com) is an independent hardware wallet retailer operated by Mars Cloud LIMITED, Hong Kong.

We are committed to protecting our customers against phishing, impersonation, and cryptocurrency-related fraud.

1. Physical Hardware Retail Only

Our store sells physical hardware wallets and related accessories. We do not provide web-based cryptocurrency wallet recovery, online seed phrase verification, or cryptocurrency transfer services.

2. Protection of Recovery Phrases and Private Keys

Our staff will never request your 12-word or 24-word recovery phrase, private keys, or wallet PIN.

Never enter these sensitive credentials into forms, links, or websites claiming to provide wallet verification, rewards, recovery, or activation.

3. Device Setup and Official Software

Always download wallet management applications directly from the relevant manufacturer's verified official website.

Follow the manufacturer's official instructions for device initialization and authenticity verification. Never share your recovery phrase with our store or customer service representatives.

4. Independent Retailer Status

Mars Hardware Wallet is an independent retailer and is not the official website of Ledger, Trezor, OneKey, SafePal, or any other hardware wallet manufacturer.

Brand and product names belong to their respective trademark owners. Their appearance on our website does not imply official affiliation or endorsement.