WARRANTY POLICY
Last Updated: September 2026
Mars Hardware Wallet is an independent retailer of hardware wallet products manufactured by third-party brands.
Warranty coverage depends on the specific product, manufacturer, applicable warranty terms, and product documentation.
1. MANUFACTURER WARRANTY
Products sold by Mars Hardware Wallet may be covered by the applicable manufacturer's warranty.
Warranty periods, coverage conditions, exclusions, and available remedies may vary depending on the product and brand.
Where applicable, warranty coverage may include manufacturing defects or hardware failures occurring under normal intended use, subject to the manufacturer's applicable warranty terms.
Customers should also review the warranty information provided by the applicable manufacturer.
2. WHAT MAY BE COVERED
Subject to the applicable product warranty, coverage may include:
• Manufacturing defects
• Hardware failures occurring under normal intended use
• Defective components
• Other issues covered by the applicable manufacturer's warranty
Available remedies may include repair, replacement, refund, replacement components, or another remedy permitted under the applicable warranty terms.
3. WARRANTY EXCLUSIONS
Warranty coverage may not apply to damage or problems caused by:
• Misuse or improper handling
• Accidental damage
• Unauthorized modification or repair
• Physical damage caused by the customer
• Improper installation or operation
• Exposure to inappropriate environmental conditions
• Normal cosmetic wear
• Loss or theft
• Lost recovery phrases
• Forgotten PINs or passwords
• Damage caused by third-party accessories or services
• Failure to follow manufacturer instructions
4. THIRD-PARTY PRODUCTS
Mars Hardware Wallet sells products manufactured by third-party brands.
Where a manufacturer's warranty applies, warranty coverage may be subject to that manufacturer's own terms, limitations, procedures, and documentation.
Mars Hardware Wallet does not control or modify the warranty terms established by third-party manufacturers.
5. HOW TO REQUEST WARRANTY SUPPORT
Please contact:
support@marshardwarewallet.com
Please include:
• Order number
• Product name or model
• Description of the issue
• Photos or videos when appropriate
Our support team will review your request and provide the appropriate next steps.
Additional information may be requested when reasonably necessary to review the warranty request.
6. IMPORTANT SECURITY NOTICE
Never send your recovery phrase, private keys, PIN, password, or other confidential wallet credentials to Mars Hardware Wallet.
Mars Hardware Wallet will never ask you to provide your recovery phrase, private keys, PIN, or wallet password in order to process a warranty request.
A hardware problem can normally be reviewed without requiring access to your recovery phrase or private keys.
7. CONTACT
For warranty assistance, please contact:
support@marshardwarewallet.com
Mars Hardware Wallet
Operated by Mars Cloud LIMITED